Automation · Customer support
Read the week in support
Asks Jira for everything raised in the last seven days and emails you what people were actually asking about.
- Runs
- Every Friday at 4pm
- Works with
- Jira and Gmail
What it does
- 1Get the week of tickets
- 2Find the themes rather than count the tickets
- 3Email the recap
This one already works. Start it on your own accounts and change it to how you work.
Use this automationRelated automations
All 11 in Customer supportHand engineering the bugs customers found
Collects the bugs raised in Jira this week and emails engineering a read on what customers are hitting.
Customer support · Jira and Gmail
Turn the mail that needs work into tickets
Reads the unanswered support mail and opens a Jira issue for each one, after you have seen the list.
Customer support · Gmail and Jira
Escalate the urgent tickets that have been sitting for days
Asks Jira for high-priority tickets opened more than three days ago and still open, and emails you the list.
Customer support · Jira and Gmail
Notice the tickets that came back
Asks Jira weekly for tickets that were closed and then reopened, and posts them to Slack.
Customer support · Jira and Slack
Sweep up the tickets nobody owns
Asks Jira each morning for open tickets with no assignee and posts them to Slack to be picked up.
Customer support · Jira and Slack
Find the tickets waiting on a reply
Asks Jira each morning for open tickets nobody has touched since yesterday and posts them to Slack.
Customer support · Jira and Slack