Automation · Customer support

Find the tickets waiting on a reply

Asks Jira each morning for open tickets nobody has touched since yesterday and posts them to Slack.

Runs: Every weekday at 9am
Works with: Jira and Slack

What it does

1Ask Jira what has gone quiet
2Write up what is waiting
3Put them in front of whoever is on duty

This one already works. Start it on your own accounts and change it to how you work.

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All 11 in Customer support

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Write the on-call handover
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Find the sprint work that has stopped moving
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Sweep up the issues nobody owns
Asks Jira each morning for open issues with no assignee and posts them to Slack to be picked up.
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