Automation · Customer support

Notice the tickets that came back

Asks Jira weekly for tickets that were closed and then reopened, and posts them to Slack.

Runs: Every Monday at 9am
Works with: Jira and Slack

What it does

1Ask Jira what came back
2Look for the pattern behind them
3A ticket that came back is worth the team seeing

This one already works. Start it on your own accounts and change it to how you work.

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