Automation · Customer support
Turn the mail that needs work into tickets
Reads the unanswered support mail and opens a Jira issue for each one, after you have seen the list.
- Runs
- Every weekday at 9am
- Works with
- Gmail and Jira
What it does
- 1Find the mail nobody has answered yet
- 2Open one ticket per message, so nothing is answered twice
This one already works. Start it on your own accounts and change it to how you work.
Use this automationRelated automations
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Asks Jira each morning for open tickets nobody has touched since yesterday and posts them to Slack.
Customer support · Jira and Slack