Automation · Customer support
List what is still open in Linear
Searches Linear for the issues matching your term and emails you the titles that are still open.
- Runs
- Every Monday at 9am
- Works with
- Linear and Gmail
What it does
- 1Find the matching issues
- 2Group the titles into something readable
- 3Email me the list
This one already works. Start it on your own accounts and change it to how you work.
Use this automationRelated automations
All 11 in Customer supportHand engineering the bugs customers found
Collects the bugs raised in Jira this week and emails engineering a read on what customers are hitting.
Customer support · Jira and Gmail
Turn the mail that needs work into tickets
Reads the unanswered support mail and opens a Jira issue for each one, after you have seen the list.
Customer support · Gmail and Jira
Escalate the urgent tickets that have been sitting for days
Asks Jira for high-priority tickets opened more than three days ago and still open, and emails you the list.
Customer support · Jira and Gmail
Triage the support inbox before the day starts
Reads the unopened support mail from the last day and posts a sorted read of it to Slack.
Customer support · Gmail and Slack
Turn the most asked question of the week into a page
Reads the week of support mail, works out what people kept asking, and files a draft answer in Notion.
Customer support · Gmail and Notion
Spot the customers who wrote in twice
Reads the week of support mail and emails you the people who had to write in more than once.
Customer support · Gmail