Refund Policy

This policy covers the three things you can pay for on Claritty: a subscription, token credits, and an app bought from the marketplace.

Subscriptions

Subscriptions are billed monthly in advance and you can cancel at any time. Cancelling stops the next renewal and you keep your plan until the end of the period you have already paid for. We do not pro-rate partial months, except where the law requires it.

If you were charged in error, charged after cancelling, or the service was materially unavailable for a sustained period, contact us and we will put it right.

Token credits

Token credits you have not spent can be refunded on request. Tokens you have already spent cannot: spending a token means we have already paid an AI provider to do that work for you, and that cost cannot be recovered. Tokens have no cash value outside the platform.

Marketplace apps

Apps are digital products delivered immediately on purchase. Because of this, you acknowledge at checkout that delivery begins right away. The creator of the app, not Claritty, is the seller; we facilitate the payment.

If an app does not work as described, contact us within 14 days of purchase. Approved refunds are returned to your original payment method; the corresponding access is revoked and the creator’s share is reversed (see the Creator Revenue-Share Agreement). We may decline a refund where an app has been used substantially, or where requests are repeated or abusive.

EU/UK consumers

Where a statutory right of withdrawal applies, you consent at checkout to immediate delivery of digital content and acknowledge that the withdrawal period ends once delivery has begun, to the extent permitted by law. Nothing here limits rights you have under mandatory consumer law.

How to ask

Email support@claritty.ai with your account email and what you would like refunded. We aim to respond within five business days.